FAQs

About The Bag

  • The heart of Goldie is our removable, washable insert. Motherhood is beautifully messy—and we designed a bag that can keep up. The insert lifts right out so you can easily clean it after each use, helping prevent stains, lingering smells, and the “I-don’t-want-to-use-that-today” feeling. It’s the cooler bag you’ll reach for every day, not just the pretty one sitting in your closet.

  • The removable insert is seam-sealed, leak-resistant, and fully wipeable, designed to handle spills while keeping moisture contained.

    As a reminder: use ice packs, not loose ice, for best performance.

  • With ice packs, the Goldie Bag keeps items chilled for hours. Duration varies based on temperature, what you pack, and how often the bag is opened.

  • Absolutely! The tote + basket system was designed for versatility:

    • Use them together for optimal insulation

    • Carry the tote alone as your everyday bag

    • Or use the basket alone as a lightweight, wipeable catchall for mom-life essentials

  • [Insert your final measurements here]

    Sized intentionally to carry everything you need—without being bulky or cumbersome.

  • Interior: Remove the insert and wipe with mild soap and warm water.

    Exterior: Our waxed canvas naturally shows light marks—that’s part of its charm. Gently rub scratches with your hand to warm the wax and they’ll soften. We chose materials that wear in, not out.

    Leather accents: Maintain with a leather conditioner as needed.

    Machine washing is not recommended.

  • Yes—most breast milk bags and standard-size bottles fit with room for ice packs and snacks.

  • Yes! It fits under most airline seats and overhead bins, making it perfect for travel days with kids.

Orders / Shipping / Returns

  • Bags will ship in January 2026. You’ll receive email updates throughout production and fulfillment.

  • Yes—email us at info@thegoldiemom.com and we’ll update your address as long as your order hasn’t shipped.

  • We accept unused items in original packaging within 30 days of delivery.

    To initiate a return, email info@thegoldiemom.com and include your order number in the subject line.

  • Currently, we ship within the U.S.

    International shipping is something we hope to offer in the future.

  • Email info@thegoldiemom.com anytime—we’re here to help.

  • Yes. Goldie offers a 1-year limited warranty covering manufacturing defects in materials and workmanship.

    • This includes issues like broken hardware, zipper malfunctions, or stitching defects.

    • Our warranty does not cover wear and tear, accidents, or damage from misuse (including using loose ice instead of ice packs).

    • If you believe you have a warranty issue, email info@thegoldiemom.com with your order number and photos, and we’ll take care of you.

Person opening a waxed canvas cooler bag, with a red-and-gold striped removable insert, on a wooden table with a vase of flowers nearby.
A woman standing on a Spanish tile floor holding a waxed canvas cooler bag with leather handles and a front zipper. She is wearing raw hem jeans, tan ankle boots, and a patterned blouse.